FairSpin Privacy Policy

At Fair Spin, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This FairSpin Privacy Policy explains what information we collect when you visit fairspin.io, why we collect it, how we use it, and what rights you have regarding your data. By registering an account, using a FairSpin promo code, claiming a FairSpin no deposit bonus, or otherwise accessing our services, you agree to the practices described in this document.

Who We Are

FairSpin Casino is operated by Techcore Holding B.V., a company registered and established under the laws of Curaçao, with registration number 151612 and registered address at Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao. We hold a license issued by the Curaçao Gaming Authority (CGA), License Number OGL/2024/222/0540, which authorises us to offer online casino, live dealer, and sports betting services. Payment processing on our platform is managed by Fabeltra Ltd, a company incorporated in Cyprus with registration number 399178, registered at Boumpoulinas, 1-3 Bouboulina Building, 4th floor, flat/office 42, 1060, Nicosia, Cyprus. Both entities act as data controllers or processors as applicable under this policy.

Information We Collect

Information You Provide to Us

When you create a FairSpin login and complete registration, we collect your name, date of birth, email address, phone number, residential address, and identification documents required for verification. Here at FairSpin, we also collect payment details, such as your chosen deposit method, wallet addresses for cryptocurrency transactions, and card information processed securely through our payment partners.

Information We Collect Automatically

Our FairSpin platform automatically collects technical data whenever you access our FairSpin online casino, including your IP address, device type, browser version, operating system, geolocation, and browsing behaviour within our site. This applies whether you play through our desktop browser, our mobile-optimised site, or after a FairSpin app download to your Android or iOS device.

Gaming and Transaction Data

We record your gameplay history, wagering activity, deposits, withdrawals, bonus usage, and loyalty program participation, including TFS token accumulation earned through our Play2Earn program. If you enter a FairSpin bonus code or a TFS promo code FairSpin offer, we log this activity to correctly apply bonus terms, wagering requirements, and cashback calculations.

How We Use Your Information

We use the information we collect to:

• Verify your identity and age in accordance with our licensing obligations
• Process deposits and withdrawals, including crypto transactions across our supported currencies
• Administer bonuses, including a FairSpin free spins promo code, a FairSpin casino promo code, or seasonal reload offers
• Detect and prevent fraud, money laundering, and unauthorised account activity
• Provide customer support through live chat, email, Telegram, WhatsApp, Viber, and Facebook
• Improve our FairSpin casino app, website performance, and game library
• Send you promotional communications about FairSpin bonuses, provided you have opted in
• Comply with anti-money laundering (AML) checks and regulatory reporting requirements

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you securely logged into your FairSpin casino login session, and analyse traffic across our site. Cookies also help us understand which promotions, such as a FairSpin no deposit bonus code, generate the most interest, allowing us to refine our offerings. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment processors, including Fabeltra Ltd, to complete transactions
• Identity verification providers to confirm your age and residency
• Regulatory bodies, including the Curaçao Gaming Authority, upon lawful request
• Game providers and live dealer studios to deliver gameplay and enforce fair play
• Fraud prevention and cybersecurity partners to protect our FairSpin blockchain casino infrastructure
• Marketing partners, only where you have provided explicit consent

Our FairSpin systems are designed so that third parties only receive the minimum data necessary to perform their specific function on our behalf.

Data Retention

We retain your personal and financial data for as long as your account remains active and for a reasonable period afterwards, in line with our regulatory and accounting obligations. Transaction records, KYC documents, and communication logs may be retained for up to seven years following account closure, or longer where required by applicable law.

Data Security

We implement industry-standard technical and organisational measures to protect your data, including encryption, secure servers, restricted access controls, and regular security audits. While no system is completely immune to risk, we continuously monitor our infrastructure to safeguard the personal information of everyone who plays at Fair Spin Casino.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format
• Object to certain types of data processing

To exercise any of these rights, please contact our support team, and we will respond within the timeframe required by applicable data protection law.

International Data Transfers

Because we serve players across the United Kingdom, Portugal, Hungary, Slovakia, Spain, Canada, Germany, Poland, Japan, Indonesia, Romania, and other regions, your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place whenever such transfers occur, including standard contractual clauses where applicable.

Children's Privacy

Our services are intended solely for individuals who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be immediately closed and reported as necessary.

Updates to This Policy

We may update this FairSpin Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. We encourage you to review this page regularly. Continued use of our FairSpin casino app or website after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, wish to exercise your privacy rights, or need assistance with your FairSpin login, please reach out to our support team at support@fairspin.io. Our live chat is also available 24/7 in English and Russian, with translation support offered for other languages.